At Purel Care Herbal Products, we are committed to delivering your orders safely, efficiently, and on time. Please review our shipping policy below for details regarding order processing, delivery timelines, shipping charges, and support.

Order Processing

All orders are processed within 24 hours after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Once your order has been processed and dispatched, delivery typically takes 3–5 business days, depending on your location. Delivery times may vary during peak seasons or due to unforeseen courier delays.

Shipping Charges

We proudly offer FREE shipping on all orders across Pakistan. There are no hidden shipping or handling charges.

Order Tracking

As soon as your order is dispatched, you will receive a shipping confirmation along with your tracking information (where applicable), allowing you to monitor your package until it reaches your doorstep.

Damaged or Incorrect Items

We take great care in packaging every order. However, if your parcel arrives damaged or you receive the wrong item, please contact our customer support within 48 hours of delivery. If possible, include clear photos of the package and product so we can resolve the issue promptly.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please first check your tracking information. If you still require assistance, our support team will be happy to help investigate the shipment and ensure your order reaches you.

Need Assistance?

If you have any questions regarding shipping or your order, please contact us.

Business Name: Purel Care Herbal Products

Email: sales@purelcare.com

Phone: +92 318 0406010

Address: Khudian Khaas, Kasur

Business Hours: Monday – Friday | 9:30 AM – 6:00 PM